General Frequently Asked Questions

  • We streamline, structure, and safeguard the operational core of your business. Think SOPs, systems audits, compliance frameworks, and behind-the-scenes delegation — built with precision, not fluff.

  • Yes. Every engagement is scoped based on your actual bottlenecks and goals. We don’t believe in bloated retainers or one-size-fits-all systems.

  • Absolutely. We’re DPA-ready and can build AI-compliant internal policies for industries where data sensitivity and audit trails matter.

  • It depends on the scope, but most clients fall into one of our tiered service tracks — from short-term foundations (2–4 weeks) to ongoing advisory (quarterly retainers).

  • We’re sharper, leaner, and more intentional. Most ops consultants give you a binder. We give you tools that self-govern, scale, and free up your time.

  • Yes. All client engagements are governed by a tailored Statement of Work and standard MSA, including optional NDA and non-solicitation clauses where needed.

  • We occasionally offer early-stage pricing for founding teams or impact orgs. If you’re mission-driven and strapped for structure, reach out. We’ll talk.

  • Start with our intake form or request a Discovery Session. From there, we’ll audit what’s working, what’s not, and build a game plan you can actually execute.

Questions to ask before hiring us

  • We don’t deliver ideas. We deliver operational infrastructure.
    You will leave with SOPs, role maps, dashboards, and a 90‑day operating plan — not a strategy deck that collects dust.

  • You receive a complete, delegation‑ready backend:

    • Core SOPs for how your business actually runs

    • Clear ownership maps for your team

    • A centralized dashboard (Notion, Google, or Airtable)

    • A 90‑day execution plan so this doesn’t stall after handoff

    This is a working operating layer — not a report.

  • Minimal.
    We do one structured intake and one clarification session. After that, we build asynchronously. You review and approve — you’re not dragged into endless meetings.

  • We do not:

    • Execute daily tasks for your team

    • Manage employees

    • Run marketing or sales

    • Act as your bookkeeper or CFO

    We design the system. Your team runs it — or we support them through a retainer.

  • Your Reset includes two rounds of refinements.
    Ongoing changes, new workflows, or team expansions move into Ledger Flow (monthly support).

  • Most Resets fall between $1,500 – $3,500 depending on:

    • Team size

    • Process complexity

    • Compliance or AI‑governance needs

    You’ll receive a fixed‑price scope before anything starts.

  • Yes.
    After your Reset, clients can move into:

    • Ledger Flow (ongoing system updates & upkeep)

    • Ledger Partner (fractional operations leadership)

    We do not take clients directly into retainers without a Reset

    1. You complete our intake form

    2. We review for fit

    3. You receive a scope, timeline, and contract

    4. You sign + pay

    5. We begin

    No ghosting. No ambiguity. No loose starts.

  • Yes.
    All clients are covered by:

    • NDA

    • Data Processing Agreement

    • Secure tool access protocols

    We do not store PHI. Medical clients must provide redacted or anonymized data only.

  • We guarantee clarity and system delivery — not revenue or growth.
    Better operations create leverage, but execution always belongs to the business.

  • You can terminate with written notice.
    You pay for work completed. We deliver what’s done. No hostage situations.

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